• FREE delivery on orders £50 or more!

Delivery Policies

DELIVERY SERVICE POLICY

Your order will be delivered by one of our vehicles or third-party companies selected by our system considering your location, weight of your order and time that your orders was logged into our system.

We aim to deliver orders next day or within 48 hours from ordering cut off time – 10.00am.

Orders placed over the weekend (Saturday and Sunday) or bank holidays will be ONLY processed on the following working day.

Please note that all wasted delivery journey will be charged in full. In this case you will be contacted by our team to arrange a re-delivery. Evidence of wasted journey can be provided upon request. We shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order of the wasted journey.

Disclaimer: Deliveries could be delayed due to weather conditions, road closures, out-of-stock products, and other reasons related to order setup. Should any of these happen a member of our team will be in touch by phone or email.

DELIVERY STANDARD:

LONDON and GREATER LONDON

Postcodes: - E1, E10, E11, E12, E13, E14, E15, E16, E17, E18, E2, E3, E4, E5, E6, E7, E8, E9, E1W, EC1, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, - EC2, EC2A, EC2M, EC2N, EC2R, EC2V, EC2Y, EC3, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, N1, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N2, N20, N21, N22, N3, N4, N5, N6, N7, N8, N9, NW1, NW10, NW11, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, SE1, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE2, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SW1, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, SW2, SW20, SW3, SW4, SW5, SW6, SW7, SW8, WC, Cost: £10.00 Delivery from 12:00hs to 20:00hs Monday to Friday. Orders placed until 10.00am (cut off time) will be treated as a next day delivery. Orders placed after 10.00am will have their delivery done within 48 hours from ordering date. Note: Orders over £50.00 - Free delivery.

Postcodes: - EC, E, SE, SW, W, NW, N, EN, WD, HA, UB, SL, TW, KT, SM, CR, BR, DA, TN, RM, IG, CM, Cost: £10.00 (0 to 19kg); £20.00 (20 to 49kg); £35.00 (50 to 149kg); £45.00 (150 to 399kg); £55.00 (400 to 800kg). Delivery from 9:00hs to 18:00hs Tuesday to Friday. Cut off time for next day delivery is 10:00am from previous working day. Note: Orders over £100.00 - Free delivery.

DELIVERY STANDARD: NEXT DAY - OUTSIDE LONDON

Postcodes: AB Aberdeen AL St Albans B Birmingham BA Bath BB Blackburn BD Bradford BH Bournemouth BL Bolton BN Brighton BS Bristol CA Carlisle CB Cambridge CF Cardiff CH Chester CM Chelmsford CO Colchester CT Canterbury CV Coventry CW Crewe DD Dundee DA Dartford DE Derby DG Dumfries DH Durham DL Darlington DN Doncaster DT Dorchester DY Dudley EN Enfield EH Edinburgh EX Exeter FY Blackpool GL Gloucester GU Guildford HD Huddersfield HG Harrogate HP Hemel Hempstead HR Hereford HU Hull HX Halifax IP Ipswich KY Kirkcaldy L Liverpool LA Lancaster LD Llandrindod Wells LE Leicester LL Llandudno LN Lincoln LS Leeds LU Luton M Manchester ME Medway towns MK Milton Keynes ML Motherwell NE Newcastle-upon-Tyne NG Nottingham NN Northampton NP Newport NR Norwich OL Oldham OX Oxford PE Peterborough PL Plymouth PO Portsmouth PR Preston RG Reading RH Redhill S Sheffield SA Swansea SG Stevenage SK Stockport SL Slough SN Swindon SO Southampton SP Salisbury SR Sunderland SS Southend-on-Sea ST Stoke-on-Trent SY Shrewsbury TA Taunton TD Galashiels TF Telford TN Tonbridge TQ Torquay TS Cleveland WA Warrington WF Wakefield WN Wigan WR Worcester WS Walsall WV Wolverhampton YO York WD Watford FK Falkirk G Glasgow TR Truro Cost: £10.00 (0 to 19kg); £20.00 (20 to 49kg); £35.00 (50 to 149kg); £45.00 (150 to 399kg); £55.00 (400 to 800kg). Delivery from 9:00hs to 18:00hs Tuesday to Friday. Cut off time for next day delivery is 10am from previous working day.

DELIVERY STANDARD: TWO DAYS - SCOTTISH ISLAND & HIGHLANDS

Postcodes: IV Inverness KA Kilmarnock HS Stornoway KW Kirkwall PA Paisley PH Perth ZE Lerwick Cost:  £10.00 (0 to 19kg); £20.00 (20 to 49kg); £35.00 (50 to 149kg); £45.00 (150 to 399kg); £55.00 (400 to 800kg). Delivery from 9:00hs to 18:00hs Tuesday to Friday. Cut off time for next day delivery is 10:00hs from previous day.

DELIVERY STANDARD: TWO DAYS - ISLE OF MAN

Postcodes: IM Isle of Man Cost:  £10.00 (0 to 19kg); £20.00 (20 to 49kg); £35.00 (50 to 149kg); £45.00 (150 to 399kg); £55.00 (400 to 800kg). Delivery from 9:00hs to 18:00hs Tuesday to Friday. Orders to be delivered 48 hours from ordering date. Cut off time: 10:00am from previous day.

Returns Policy

We advise that you inspect the goods promptly at the time of delivery and notify us of any defects promptly after delivery. We may accept returns from cases reported to us within 24hs from received delivery. We do not offer refund or exchange for food products unless in case of proven defect. Returned items must be unused and in its original packaging and proof of purchase presented. Returned items will be checked and a confirmation email will be sent to you stating approval or rejection of your refund. We do not cover returned items shipping costs. If your case is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. For returns or exchange enquiries please contact info@brazilfoodstore.com

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